Help Center

Answers to frequently asked questions and service usage guides

Getting Started

How to start using VPN

Installation

Installation guides

Troubleshooting

Problem solving

Support

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Getting Started

1. Register or login to your account
2. Choose a suitable plan
3. Download the app for your platform
4. Import configuration and connect
We support Windows, macOS, Linux, iOS, Android and routers

Technical Issues

1. Check your internet connection
2. Make sure configuration is up to date
3. Try another server
4. Contact support
Go to the 'Download' section and get a new configuration

Installation Guides

Windows Installation

  1. 1 Download v2rayN from the apps page Installation guides
  2. 2 Extract the archive to any folder
  3. 3 Run v2rayN.exe
  4. 4 Import configuration via "Subscription" menu

Android Installation

  1. 1 Download v2rayNG APK from the apps page Installation guides
  2. 2 Install the app (allow installation from unknown sources)
  3. 3 Open the app
  4. 4 Tap "+" and select "Import from clipboard"

iOS Installation

  1. 1 Download Shadowrocket from App Store
  2. 2 Open the app
  3. 3 Tap "+" in the upper right corner
  4. 4 Select "Subscription" and paste the link

macOS Installation

  1. 1 Download V2Box from the apps page Installation guides
  2. 2 Open DMG file and drag to Applications
  3. 3 Launch the app
  4. 4 Import configuration via menu

Troubleshooting

VPN Won't Connect

Possible solutions:

  • Check your internet connection
  • Make sure the configuration is up to date
  • Try another server from the list
  • Restart the VPN app
  • Temporarily disable antivirus or firewall

Slow Speed

Possible solutions:

  • Choose a server closer to your location
  • Check network load from other apps
  • Try a different connection protocol
  • Update the app to the latest version

Configuration Import Error

Possible solutions:

  • Make sure you copied the entire link
  • Check subscription validity
  • Try downloading the configuration again
  • Use another import method (QR code, file)

Didn't Find an Answer?

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